Escape Wizard
Destination Guide | How to use Escape Wizard

 

Delta to Make Investments in the Customer Experience on Transcontinental Flights

ATLANTA, Feb. 22, 2013 /PRNewswire/ -- Delta Air Lines (NYSE: DAL) is adding new elements to its transcontinental service, offering customers traveling between New York-JFK and Los Angeles, San Francisco and, soon, Seattle, more dining and entertainment options.

New offerings include:

• Sparkling wine in BusinessElite

• Copies of The New York Times, The Wall Street Journal and USA Today for BusinessElite customers, beginning later this spring

• BusinessElite express meals beginning this fall

• Complimentary headsets for all customers seated in Economy Comfort and Economy

• Complimentary beer, wine, spirits and premium snacks in Economy Comfort in April

• Complimentary movies and on-demand TV shows in Economy, plus free HBO selections and new release movies for customers seated in Economy Comfort starting this summer

• 375 ml bottles of Hess Select Chardonnay and Meiomi by Belle Glos Pinot Noir available for purchase in Economy Class beginning in March

• Starbucks coffee for all transcon customers, beginning this summer

• Expanded movie and on-demand TV library, with up to 100 movies to choose from

• Upgraded food for purchase menu including more kid-friendly and healthy options beginning this fall

• All transcon flights out of New York*s JFK will depart from T4, Delta*s new international terminal, opening in May

**We are always working to make the coast-to-coast travel experience more comfortable and productive for our customers,** said Joanne Smith, Delta*s senior vice president – In-Flight Service. **In addition to product elements such as full flat-bed seats and in-flight Wi-Fi, sometimes it is the smaller, more personal touches that really make the flight experience an exceptional one.**

Ideas In Flight

Adding to these investments, the airline is launching Ideas In Flight, a program through which Delta will test new products and services and gather real-time feedback from customers on board and via Facebook. **Ideas In Flight puts customers at the heart of our process. They know better than anyone what it takes to make flying better and their valuable insights and feedback will help shape new initiatives as we continue to innovate and improve the travel experience,** said Tim Mapes, Delta*s senior vice president – Marketing.

Customers may participate by accessing the Ideas In Flight website for free while onboard transcontinental flights via in-flight Wi-Fi and through the dedicated tab on the Delta Facebook page.

Transcontinental Service Investments

Delta recently announced plans to introduce full flat-bed seats in the BusinessElite cabin of all transcontinental flights operating between New York and Los Angeles, San Francisco and Seattle beginning in March 2013. Transcontinental flying will be operated using a combination of Boeing 757 and 767 aircraft types. The first 767 will begin flying in March 2013, between New York-JFK and Los Angeles. By June, four of Delta*s seven daily flights between JFK and LAX, and one of five daily flights between New York and Seattle, will operate with a 767 widebody aircraft featuring the flat-bed product in the BusinessElite cabin.

Transcontinental BusinessElite Product

Delta has already transformed cross-country travel with its current transcontinental BusinessElite product, with service elements including a gourmet three-course menu from renowned chef Michael Chiarello paired with a wine menu from Delta*s Winemaker Series selected by Delta*s master sommelier Andrea Robinson; an extensive library of on demand movies, TV shows, music and games; and Gogo In-flight Internet access. Premium pillows, quilted duvets, amenity kits, noise-canceling headsets and adjustable winged headrests provide additional comfort.

28.02.2013. 15:32

 

 
 
 

 
 
 
 
 

Recent Articles:

    JetBlue to Launch First-of-Its-Kind Self-Boarding Program Using Facial Recognition
    May 31, 2017

    NEW YORK--(BUSINESS WIRE)-- JetBlue (NASDAQ:JBLU) today announced it will collaborate with U.S. Customs and Border Protection (CBP) and SITA to test a new paperless and deviceless self-boarding process as part of ongoing trials to implement a biometric exit process in the future. JetBlue will be the first airline to integrate with CBP to use biometrics and facial recognitio... Readmore
    Growing on the Gulf Coast! Spirit Airlines Connects Hartford and Pittsburgh to Fort Myers and Tampa
    MIRAMAR, Fla., June 15, 2017 (GLOBE NEWSWIRE) -- At Spirit Airlines, there*s no such thing as too much Sunshine State! Now, South Florida*s Hometown Airline is delivering more sunshine and more service to its two newest cities. Just in time for winter, Spirit will begin service to Southwest Florida International Airport (RSW) in Fort Myers and Tampa International Airport (TPA) from Hartford*s Brad... Readmore
    JetBlue Vacations and Utrip Launch Artificial Intelligence-Based Trip Planning Portal
    Released : 06/13/2017

    NEW YORK--(BUSINESS WIRE)-- JetBlue Vacations (NASDAQ:JBLU) and Utrip today announced a partnership that helps travelers create a personalized, hour-by-hour vacation itinerary – including JetBlue flights, hotels and other amenities – online in just a few minutes. The trip planning portal, available through JetBlue Vacations, uses artificial intelligence and loc... Readmore
    Delta opens first biometric self-service bag drop in U.S.
    By Ashton Morrow · posted June 19, 2017

    MINNEAPOLIS - Delta today introduced four self-service bag drop machines at Minneapolis-St. Paul International Airport as part of the airline*s commitment to transforming the travel experience with meaningful investments that make travel easy and enjoyable.

    The $600,000 investment allows customers to quickly, securely and easily check ... Readmore
    Delta One Suite and Delta Premium Select on sale
    June 19, 2017

    Delta began selling its Delta One suites and Delta Premium Select fare on June 17. The new Delta Premium Select cabin and the Delta One suite product enhancement will debut on Delta*s first Airbus A350, due to enter service in fall 2017 with its first flight taking place on Oct. 30, 2017, from Detroit (DTW) to Narita (NRT). Delta will be the first U.S. airline to take deliv... Readmore
    Southwest Airlines Announces 2017 Southwest Airlines Heart of the Community Grant Recipients
    Jun 14, 2017

    Southwest Airlines Co. (NYSE: LUV) announced today the recipients of the 2017 Southwest Airlines® Heart of the Community Grants in partnership with Project for Public Spaces. Through Southwest Airlines* Heart of the Community program, Southwest Airlines is committed to building connections that bring People together to strengthen communities for a more resilient future. O... Readmore
    United Airlines Announces Nonstop Service Between Los Angeles and Singapore
    June 01, 2017

    LOS ANGELES, June 1, 2017 /PRNewswire/ -- United Airlines (UAL) today announced that it will introduce daily nonstop flights between its Los Angeles International Airport (LAX) hub and Singapore*s Changi Airport (SIN), effective Oct. 27, 2017 (westbound), subject to government approval. The flight between LAX and SIN will set the new distance record for any airline operati... Readmore
    United Airlines Says Aloha to More Hawaii, Increases Service to 40 Daily Flights
    June 13, 2017

    CHICAGO, June 13, 2017 /PRNewswire/ -- United Airlines (UAL) today announced an increase of service on 11 routes connecting the continental U.S. and Hawaii, offering customers more flights between the mainland and the Hawaiian Islands than any other carrier.

    Beginning December 20, United will increase service from its hubs in Chicago, Denver, Los Angeles and S... Readmore
    American Commits $1.6 Billion Investment, Will Continue to Grow Presence at LAX
    Friday, June 02, 2017, 5:00 PM

    LOS ANGELES – American Airlines and the Los Angeles World Airports (LAWA) announced today that American would continue its investment at LAX, committing more than $1.6 billion over the next 15 years. The investment will go toward improvements of Terminals 4 and 5.

    American*s letter of intent sets the framework for negotiation of a new agreem... Readmore
    TSA, American Airlines Testing New State-of-the-Art Screening Technology
    Thursday, June 15, 2017, 12:00 PM

    FORT WORTH, Texas, June 15, 2017 (GLOBE NEWSWIRE) -- For the first time ever, the Transportation Security Administration (TSA), working collaboratively with American Airlines, is testing a computed tomography (CT) scanner in one checkpoint lane of Terminal 4 at Phoenix Sky Harbor International Airport (PHX).

    . CT checkpoint scanning equipmen... Readmore


Flight | Travel Package | Hotel | Cars | Cruise | Deals | Add to Google Toolbar | Manage Email Subscriptions
Help | About EscapeWizard | Press Mentions | Privacy Policy | Advertising | Terms of Use | Feedback | Sitemap | Destination Guide
 

© 2007-2018 Escape Wizard Travelers, All Rights Reserved.