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Delta Expands Paperless eBoarding in Japan

TOKYO, Apr. 19, 2011 – Delta Air Lines (NYSE: DAL) announced the expansion of paperless eBoarding pass options to all of the cities it serves in Japan including Nagoya (NGO), Osaka (KIX), Tokyo-Haneda (HND) and its Tokyo-Narita (NRT) hub. Since the beginning of 2011, Delta has expanded the availability of eBoarding pass options by more than 40 percent to 69 worldwide locations as it continues to invest in customer self-service and time-saving technology. Delta is an industry leader of eBoarding pass technology, with more international locations for paperless check-in than any U.S. airline.

Customers who check-in on delta.com or mobile.delta.com have the option of sending an eBoarding pass to their smartphone rather than using a paper boarding pass to access security checkpoints and board their flight. More information on how to access the free service, including a complete list of airports where paperless boarding is an option, is available at delta.com/checkin.

**Delta*s eBoarding option allows our customers to check in, obtain their boarding pass, access security and board their flight using their preferred mobile device, without spending time at a computer, airport kiosk or ticket counter,** said Vinay Dube, Delta*s senior vice president – Asia-Pacific. **It*s another way we*re addressing the needs of our increasingly mobile customers, who require innovative travel tools that provide greater convenience and enhance their experience at every step of their journey.**

The eBoarding expansion is part of Delta*s ongoing investment in technology, which includes recent upgrades to the customer booking experience on delta.com, improvements to mobile.delta.com, and the introduction of iPhone and BlackBerry applications. Delta is investing more than $2 billion in enhanced global products, services and airport facilities through 2013. Improvements include upgrading its domestic fleet, Delta Sky Club renovations, the addition of full flat-bed seats on more than 100 wide body aircraft, personal, in-seat entertainment for both BusinessElite and Economy class customers on all wide body flights, and complete new terminal facilities for international customers at its two largest global gateways – Atlanta and New York-JFK.

03.05.2011. 14:50

 

 
 
 

 
 
 
 
 

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