Delta Adding Minneapolis-St. Paul Flights for Summer 2017Oct. 24, 2016
Delta is making some expansions and changes in response to customer demand at the airline*s second-largest hub, Minneapolis-St. Paul International Airport (MSP), including the extension of Honolulu service beginning Saturday.
Responding to customer demand: Aloha Honolulu
Delta customers looking to get their Hawaii fix will have more chances to do so next summer, as Delta extends its seasonal Minneapolis-St. Paul to Honolulu service. Winter seasonal service commences Oct. 29 (the same day that Delta*s service to Tokyo-Haneda begins from MSP) and will now continue through Labor Day 2017 instead of a previously planned hiatus in April 2017.
The increased Honolulu service will take the place of Delta*s summer seasonal service to Rome*s Leonardo da Vinci-Fiumicino Airport, which will not return next summer due to weak demand. Delta*s MSP customers can still easily get to Rome with convenient one-stop connections at Delta*s Atlanta, Detroit or New York-JFK gateways or via Joint Venture partner hubs in Amsterdam and Paris.
Joint Venture partner KLM adding Amsterdam (AMS) service next summer
Delta*s JV partner KLM will launch three-day-per-week seasonal service from MSP-AMS starting next summer. KLM*s departure at 2:50 p.m. will complement Delta*s existing thrice daily MSP-AMS service. Customers can take advantage of dozens of simple connections in Amsterdam to over 50 destinations in Europe, Africa and India on KLM and codeshare partners Jet Airways and Transavia.
Further domestic enhancements next summer
In addition to the Honolulu extension, Delta customers will enjoy added flight options to San Jose, Calif. (SJC); Phoenix (PHX), and Richmond, Va. (RIC), next summer:
• SJC: One additional round trip for a total of three
• PHX: One additional round trip for a total of six
• RIC: One additional round trip for a total of two
**This additional flying speaks to the great connecting opportunities over MSP as well as local demand for nonstop flying between Minneapolis-St. Paul and these communities,** said Andy Renner, Director – Domestic Planning. **These additions will complement our ongoing work to fly larger aircraft at our MSP hub as we replace 50-seat jet flying with more two-class regional jet and mainline departures with a particular focus on ensuring First Class service in the top business destinations.**
Delta Gives Customers First-Ever Map View Of Bags JourneyOctober 25, 2016
Maps are an integral part of travel but for those taking to the sky with checked bags, being able to see a piece of luggage and its journey through the airport and from one plane to the next has been lacking. That*s changing for Delta customers who now have a map view of their bag*s last scanned location on the Fly Delta mobile app.
**We*re the first carrier to offer this level of visibility,** said Bill Lentsch, Delta*s Senior Vice President – Airline Operations and Airport Customer Service. **From the moment our customers drop off their bag, we want them to know we*re looking out for it every step of the way and working to take the stress out of flying one innovation at a time.**
The new map enhancement builds on Delta*s industry-first, system-wide launch of Radio Frequency Identification (RFID) bag tags and the roll out of RFID tracking technology at 84 airports in the U.S. All domestic stations now offer map view of the bag*s journey and international stations will receive this technology in the coming months.
When a customer wants to see the location of their bag on the map, the display starts by showing a zoomed out map of the U.S. as the bag travels from one airport to the next. The map then automatically zooms to airport view and users can follow their bag along its journey via pins, with the last known location identified by a suitcase icon. Tapping any of the pins or the icon will provide additional text information about the location of the bag.
Push notifications will sync with the app later this year and offer Delta customers down-to–the-minute updates on their checked baggage.
**We listen to our customers and know they want a simplified mobile experience that puts the control back in their hands,** said Rhonda Crawford, Vice President – Global Distribution & Digital Strategy. **Fly Delta 4.0 automatically updates when your flight details change, keeping customers informed.**
In addition to an enhanced map view for baggage, the Fly Delta app update seamlessly integrates the **Today** view and the customer*s boarding pass into one screen, and the color of the **Today** screen now reflects each customer*s current SkyMiles® Medallion status. Electronic boarding passes now automatically update, that includes seat, gate and flight information.
For those purchasing tickets on mobile, Delta created a more user-friendly experience to make purchasing even faster by eliminating the need to re-verify each leg of the trip while shopping. The airline also fixed bugs and enhanced overall performance of the app.
Delta Launches Exclusive Westin Heavenly In-Flight Blanket for First Class CustomersDelta will extend its premium collection of in-flight amenities with a newly designed Westin Heavenly In-Flight Blanket for the First Class cabin, beginning mid-November. This is an extension of the airline*s existing partnership with Westin Hotels & Resorts, part of Marriott International, Inc.
**We are passionate about making sure that every detail, down to the blankets, enhances the experience on board for customers,** said Allison Ausband, Delta*s Senior Vice President of In-Flight Service. **Delta*s commitment to customer comfort is reflected through our partnership with Westin Hotels & Resorts. Our two travel brands are perfectly suited to collaborate together to help customers get to their desired destination in the most comfortable way.**
Based on research and feedback collected directly from customers, Delta*s In-Flight Service and Brand team together with Westin*s Brand team developed the Westin Heavenly In-Flight Blanket, which is inspired by signature design elements of the iconic Westin Heavenly Bed. The muted grey hue blanket exudes a relaxing and calming ambiance, while simultaneously paying tribute to the two brands.
**Westin*s distinctive approach to well-being continues to resonate around the world, and it*s powerful to have a partner like Delta, who equally values innovating and enhancing the sleep experience for travelers,** said Brian Povinelli, Global Brand Leader, Westin Hotels & Resorts. **From sleep-enhancing in-room amenities and slumber promoting dining options at our hotels to the expansion of our Westin Heavenly In-Flight program with Delta, we know nothing restores your mind and body like restful sleep.**
In addition to First Class cabin offerings, Delta*s Main Cabin blankets have also been upgraded, featuring woven fabric in a sensory blue hue. Each blanket has been designed with durable long-lasting materials.
The Westin Heavenly In-Flight Blanket launch is a part of a larger, ongoing partnership between the well-being brand and Delta to continually improve the in-flight sleep experience. Customers in select cabins currently enjoy Westin Heavenly In-Flight Bedding – the coveted, luxurious white comforters and hypoallergenic pillows – along with Delta-branded sleepwear, noise-cancelling headsets and TUMI amenity kits featuring Kiehl*s Since 1851 products. Additionally, Westin*s luxurious Heavenly Bath towels are also featured in Delta Sky Clubs.